Terms of Use
These terms apply when you use the HIR Initiatives website, request a call back or open an account with us. Please read them carefully. By using the website or opening an account, you agree to them.
1. About these terms
This website is operated by HIR Investment Limited, trading as HIR Initiatives ("HIR", "we", "us"), of Shop 63, Block B, Sangotedo Ultramodern Market, Ajah, Lagos. In these terms, "you" means the person using the website or our services.
Each of our products also has its own terms, which we give you before you commit. If those product terms differ from these terms, the product terms apply to that product. Our Privacy Policy explains how we handle your personal information.
2. Who can use our services
To open an account or apply for a product, you must be at least 18 years old and able to enter into a binding contract. Some products have extra requirements, which we will explain to you.
3. Information on this website
- The content on this website is general information about HIR and our products. It is not financial, investment, legal or tax advice. Please consider your own circumstances, and ask us or an independent adviser if you are unsure whether a product is right for you.
- Figures shown by the loan calculator and in examples are illustrations only. They are not an offer or a promise of a loan.
- Interest rates are reviewed periodically. We confirm the rate, fees and repayment schedule that apply to you before you commit.
- Past performance does not guarantee future returns.
- We work to keep this website accurate and up to date, but information can change. If anything on the website differs from the terms we give you for a product, the product terms apply.
4. Opening an account
- The information you give us must be true, accurate and complete, and you must tell us if it changes.
- We are required by law to verify your identity. We may ask for identification documents and other information before we open your account or provide a product.
- We may decline to open an account or provide a product, for example if we cannot verify your identity or if the law or our policies do not allow it.
- Opening an account is free. Any fees for specific products are set out in that product's terms.
5. Savings, loans and financing
- Savings. How and when you can add to or withdraw your savings, and how interest is earned, is set out in the terms for each savings product.
- Loans and financing. All loans and financing are subject to eligibility, a credit assessment and our approval. Meeting a savings target, including on HephSmile, makes you eligible to apply; it does not guarantee approval. Approved funds are usually disbursed within 2 to 5 working days after approval and completion of documentation.
- Repayments. If you take a loan, you agree to repay it in line with your loan agreement. Late or missed repayments can lead to extra charges, affect your credit record with credit bureaus and result in recovery action, as set out in your loan agreement.
- Borrow responsibly. Only borrow what you can afford to repay. If you are having difficulty with repayments, contact us early so we can discuss your options.
6. Keeping your account safe
Keep your login details, PINs and one-time codes private and never share them with anyone, including people who claim to be from HIR. We will never ask for your password or PIN. Tell us immediately if you think someone else has accessed your account or you notice a transaction you do not recognise.
7. How we contact you
We may contact you by phone, SMS, WhatsApp or email about your enquiry, your account and your products. With your consent, we may also send you news and offers. You can stop marketing messages at any time by telling us, and this will not affect messages we need to send about your account.
8. Using the website properly
You must not:
- use the website for any unlawful or fraudulent purpose, or give false information;
- try to gain unauthorised access to the website, our systems or other people's accounts;
- introduce viruses or other harmful code, or interfere with how the website works;
- copy or scrape content from the website using automated tools without our written permission.
9. Our content and brand
The HIR name and logo, the names of our products (including HephSave, HephSmile, HephSlot, HephSecure and HephSleek), and the content and design of this website belong to HIR or our licensors. You may view and print pages for your personal use, but you may not use our content or brand for any other purpose without our written permission.
10. Other websites and services
The website links to services run by others, such as WhatsApp, and uses services such as Google reCAPTCHA. Those services have their own terms and privacy policies, and we are not responsible for their content or how they operate.
11. Our responsibility to you
We provide the website with reasonable care, but we cannot guarantee that it will always be available, uninterrupted or free of errors. To the extent the law allows, we are not responsible for losses caused by relying on the general information on this website, or for losses that were not foreseeable. Nothing in these terms limits any liability that cannot be limited by law, or your rights as a consumer under Nigerian law.
12. Changes to these terms
We may update these terms from time to time. The date at the top shows when they last changed. If we make significant changes that affect existing customers, we will tell you directly. Continuing to use the website after a change means you accept the updated terms.
13. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute that we cannot resolve together will be handled by the courts of Lagos State.
14. Questions and complaints
If you have a question or you are unhappy with our service, please tell us and we will do our best to put things right:
- Email: [email protected]
- Phone: +234 816 788 0142 or +234 913 226 1929
- In person: Shop 63, Block B, Sangotedo Ultramodern Market, Ajah, Lagos (Mon–Fri 9am–5pm, Sat 10am–6pm)
See also our Privacy Policy.